New Telecommunications Industry Ombudsman appointed

The Minister for Communications, Information Technology and the Arts, Senator Helen Coonan, has announced the appointment of Ms Deirdre O’Donnell as the Telecommunications Industry Ombudsman (TIO).

The TIO is a free and independent dispute resolution scheme for small business and residential consumers with unresolved complaints regarding their telephone or internet services. The TIO has the authority to make decisions that are legally binding upon telecommunications companies.