Customer Service

It's Friday afternoon and I'm overdue for a rant...

3 examples of customer service (good and bad) this week.

First up, my daughter bought a 2nd hand french horn. The sellers had it serviced before we took it.  It wasn't playing properly...my daughter guessed the valves had been switched. The servicers refused to admit they had made a mistake on the service until they took it to a music professor who agreed with my daughter. It took 3 days to sort out.

Secondly, I was having problems with my new glasses. I thought it was me but took my old glasses with me to the optometrist for a check up. She compared old and new and quickly admitted the new glasses hadn't been made up properly. She immediately agreed to have them fixed and apologised for the lack of quality control.

Thirdly, I ordered a new IBM notebook direct from IBM on 4 January. I was quoted 2 weeks delivery, then 2-3 weeks. Today I rang and asked for an update. I was told not before 19 February with no guarantee. I cancelled!

What a week.