Other Interests: pursuing your passion

Diversions and passions of an Australian business lawyer outside legal practice

We deal with people, don't we?

When I look for a new business to supply a particular need, unless it's a commodity like postage, telephone etc,  I  look for a person I can relate to.

Yes, the person has to have the requisite skills and products but they need to be able to get my confidence as well.

So, how can you become such a person? In How Many Lives You Planning To Have? Evelyn Rodriguez has written a wonderful piece about forming relationships and having an enthusiasm for life and enjoying what people can achieve.

And it's not just a matter of self-confidence. It's about being interested in other people. Rodriguez links to a post by Kathy Sierra: Geek marketing should be like a good lover.There's no room for arrogance in relationships, particularly in business.

Lot's of great thoughts in both posts. Enjoy!

October 20, 2006 in Business Management, Personal development | Permalink | Comments (0) | TrackBack (0)

Australian Census 2006

It's Census night tonight.

It will be the first time Australians have a choice to complete their forms online by eCensus.

We'll see how accurate the Population Clock is.

August 08, 2006 in Business Management, Web/Tech | Permalink | Comments (0) | TrackBack (0)

Visual information analysis

Information aesthetics gives visual representations of data ranging from social networks to google searches, and it is Australian! (via loobylu).

March 20, 2006 in Business Management, Web/Tech | Permalink | Comments (0) | TrackBack (0)

What are we really doing about our oil consumption?

Since Brisbane's looming water crisis was announced, water consumption has reduced by 15%.

But the rapid jump in petrol prices seems to have only lead to complaints about the big oil companies and a reduction in the sales of big four wheel drives.

Jonathon Jutsen points out that Australia's "oil self- sufficiency has already fallen to less than 60%, and like America, we stand to be at best 40% self-sufficient by 2010!".

He argues that we should introduce:
- Fuel efficiency standards for new vehicles,
- Taxes or incentives to accelerate the retirement of large engine vehicles,
- Encourage the increased use of alternative vehicle fuels, particularly ethanol in the short term.
- Once these measures are implemented we could consider incentives for use of hybrid and high efficiency diesel vehicles.

Fortune has a story on The birth of the Toyota Prius which points out that the hybrid model is currently Toyota;s best selling car in the USA.

March 01, 2006 in Business Management, Personal development | Permalink | Comments (0) | TrackBack (0)

Keeping in touch with the blogosphere

Technorati currently tracks 29 million blogs.

Of course not all of these are sites that I would want to track, if I ever could.

I currently track 93 sites through Bloglines, my newsreader.

One of those sites is Blawg Review which itself is a weekly review of the latest in legal blogs with the twist that each week's collection has a different editor/host who brings their own different perspective.

This week's host is De Novo who apart from linking to my post about Seligman (and suggests the real question is "Why are lawyers such pessimists?") reminds me that it's time to update my list of blogs that I refer to in the sidebar of this page. Will do!

PS I also read the The Carnival of the Capitalists for business-related blogs. This week it's at Ideologic.

February 28, 2006 in Business Management, Legal Practice Management, Occupations | Permalink | Comments (0) | TrackBack (0)

Is your business really focussed on your customers?

The cliche of the moment is "customer-centric" but most businesses that claim to be focussed on customer satisfaction will only in fact do what the customer wants if it fits within the business' own policies and processes.

Want help? Sure, but not between 1 and 2, that's our lunchtime. Want a fixed meeting time? OK but we might have to keep you waiting for 30 minutes.

I recently saw a presentation by Gail Kelly the CEO of St.George Bank. She said her bank was totally focussed on her customers. How did she know? She said that independent surveys of banks measured how many customers were thinking of switching to another financial institution. Whilst the average was around 18% , the result for her bank was NIL! She described how her bank was structured to achieve that goal. She talked about how she got the right people for the right job.She talked about her role as a leader to ensure the customer focus continued. And of course it reflected in continuing increasing profits.

If a bank can do it, why can't professional service firms?

Matt Homann has 3 great posts by Ron Baker : 1 on what it means to have a customer and 2 on repositioning professional firms (starting with pricing in The firm of the past and The firm of the future) so that they are truly customer focussed.

And even though Baker discusses the need to move from hourly billing to value pricing, it's not just about the money element. It's about looking at things from the customer's point of view: what are they getting from you, not time but a result. Not efficiency but effectiveness. A customer's measurement of satisfaction is different from that of most professional service providers. Until a business's KPI's for customer satisfaction are the same as the customers' how can they claim to be customer-centric?

February 08, 2006 in Books, Business Management, Legal Practice Management | Permalink | Comments (0) | TrackBack (0)

A home office?

Yes, I'm working from home.

My home office has technological functionality at least equivalent to my old city office (but without a 5 person IT support team). And I am technologically mobile.

I don't have to worry about commuting to the city every day. I have flexible work hours but I'm not working any less effectively or intensely.

I see my wife and kids more.

Interested? Inc.com has a feature on Setting up a home office and My Shingle's online guide is great.

Putting the "office" back into "home office" has some basic but important comments.

September 13, 2005 in Business Management | Permalink | Comments (1) | TrackBack (2)

Evangelical Entrepreneurs

In John Howard's new Senate, there will be a Family First member.

A Hillsong CD was Australia's best seller last year.

So, are Australia's evangelists going the way of the USA?

When George Bush was re-elected last year, it was with the help of the US's evangelists.

This article from Business Week (via Fast Company) explores the business methods the evangelists use in the USA and the economic impact of the churches they are building and books and music they sell.

May 21, 2005 in Business Management | Permalink | Comments (0) | TrackBack (0)

How hard is it to change people?

You know the old line: the only person who wants to change is a wet baby.

In workshops they get you to list the 5 most important things in your life. Invariably health is number 1 or 2. So what are you going to do to improve your health, lose weight etc? Probably nothing.

A new Fast Company article Change or Die discusses a new health change program that can apply to the rest of our lives.

The conventional wisdom says that crisis is a powerful motivator for change. But severe heart disease is among the most serious of personal crises, and it doesn't motivate -- at least not nearly enough. Nor does giving people accurate analyses and factual information about their situations. What works? Why, in general, is change so incredibly difficult for people? What is it about how our brains are wired that resists change so tenaciously? Why do we fight even what we know to be in our own vital interests?

The article cites research which shows that 90% of heart patients refuse to change their lifestyle. It tells the story of Dr Dean Ornish who devised a program in which 77% of the patients change their lifestyle permanently.

Why does the Ornish program succeed while the conventional approach has failed? For starters, Ornish recasts the reasons for change. Doctors had been trying to motivate patients mainly with the fear of death, he says, and that simply wasn't working. For a few weeks after a heart attack, patients were scared enough to do whatever their doctors said. But death was just too frightening to think about, so their denial would return, and they'd go back to their old ways.

The patients lived the way they did as a day-to-day strategy for coping with their emotional troubles. "Telling people who are lonely and depressed that they're going to live longer if they quit smoking or change their diet and lifestyle is not that motivating," Ornish says. "Who wants to live longer when you're in chronic emotional pain?"

So instead of trying to motivate them with the "fear of dying," Ornish reframes the issue. He inspires a new vision of the "joy of living" -- convincing them they can feel better, not just live longer. That means enjoying the things that make daily life pleasurable, like making love or even taking long walks without the pain caused by their disease. "Joy is a more powerful motivator than fear," he says...

Paradoxically, he found that radical, sweeping, comprehensive changes are often easier for people than small, incremental ones. For example, he says that people who make moderate changes in their diets get the worst of both worlds: They feel deprived and hungry because they aren't eating everything they want, but they aren't making big enough changes to quickly see an improvement in how they feel, or in measurements such as weight, blood pressure, and cholesterol. But the heart patients who went on Ornish's tough, radical program saw quick, dramatic results, reporting a 91% decrease in frequency of chest pain in the first month. "These rapid improvements are a powerful motivator," he says. "When people who have had so much chest pain that they can't work, or make love, or even walk across the street without intense suffering find that they are able to do all of those things without pain in only a few weeks, then they often say, 'These are choices worth making.' "

Are there lessons for business? Absolutely. The article gives examples of successful change from IBM, Xerox and other companies. Read it.

May 01, 2005 in Business Management, Personal development | Permalink | Comments (1) | TrackBack (0)

The tyranny of office time

How do you value that inspiration you had in the middle of the night? Or the time that your subconscience is thinking about a client's problem whilst you are trying to attentively listen to your child?

Are these moments any less valuable than non-productive "Face Time"?

Bruce McEwen discusses this Business Week article and cites a lawyer bemoaning that he doesn't have time to reflect and consider problems any more, clients want instant answers.

There's no doubt that the idea of being chained to a desk ignores the fact that people can't be productive for hours on end.  It also ignores the fact that clients just want to be communicated with: as long as they understand the problem and what you are doing to solve it, they are willing to give you reasonable time to do so. That assumes there is a relationship of trust between you.

April 28, 2005 in Business Management, Legal Practice Management | Permalink | Comments (0) | TrackBack (0)

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